XM Radio Price Increase FAQ
SERVICE UPDATE: FREQUENTLY ASKED QUESTIONS
What is XM Satellite Radio's new basic monthly subscription rate and when does it go into effect?
XM is expanding its basic service to include more than 150 channels of programming, including Opie & Anthony and 16 channels of Major League Baseball, plus the Internet service XM Radio Online, all for $12.95 a month, as of April 2, 2005. The price change will not affect current subscribers until their current payment plan ends. In addition, consumers have the opportunity until April 2 to lock in the original rate of $9.99 per month for up to one year, or lock in lower multi-year rates for additional savings, The price change does not affect the XM Family Plan; XM subscribers will continue to be able to get up to four additional subscriptions for $6.99 per radio per month.
Why is XM increasing the basic monthly subscription rate?
Since its launch in fall 2001 XM has dramatically expanded its channel line-up from 100 channels to 150 channels. Under the new rate, XM will expand its basic package further by including two premium services for no additional charge: the Internet service XM Radio Online (previously a $3.99-a-month charge) and the premium channel High Voltage featuring Opie & Anthony (previously a $1.99-a-month charge).
Over the past year alone, XM has made all of its music channels commercial-free; announced an agreement with Major League Baseball to provide play-by-play coverage for every team, all season long, with 16 dedicated channels; added 9 college sports channels for more than 30 ACC, PAC-10, and Big Ten schools; added traffic and weather channels for 21 major cities; and added top talk personalities, like Bob Edwards, Tony Kornheiser, G Gordon Liddy, and Dr. Laura. XM has also created exclusive music series, like Artist Confidential and Then...Again...Live, and added all-new music channels, including the Starbucks Hear Music Channel.
How is the basic subscription package changing?
On April 2, 2005, the basic subscription package will expand to include two premium services at no additional charge - the High Voltage channel featuring Opie & Anthony (previously $1.99/month) and XM Radio Online (previously $3.99/month). XM Radio Online provides unlimited Internet access to over 70 XM channels, including every commercial-free XM music channel, The Bob Edwards Show, Opie & Anthony's High Voltage channel, comedy and kids programming. So now, XM customers will be able to listen to XM at home and work over the internet at no additional cost. Customers can visit listen.xmradio.com in early April to activate their XM Radio Online service.
How will the rate increase affect XM's current subscribers?
XM's rate increase will not affect subscribers until their current subscription plan ends and they begin a new billing cycle. For example, a customer who just paid in advance for a year of service in February 2005 will not be charged the new rate until February 2006, at which time they will be charged for the next prepaid subscription term. The price change does not affect the XM Family Plan; XM subscribers will continue to be able to sign up for up to four additional subscriptions for $6.99 each.
How can customers lock in today's lower rates?
From now until April 2, customers can lock in today's rates for $9.99 a month for up to one year, or sign up for a multi-year prepaid subscription plan for additional savings. With XM's prepaid subscription plans, there is no special contract. You may cancel service at any time and receive a prorated refund for the unused service.
Why are you moving O&A to the basic service?
For fans of irreverent comedy, O&A's High Voltage show is one of the most entertaining programs on radio. Customer feedback has been very positive when O&A has been made available to our entire subscriber base during special promotional periods and on XM Radio Online.
What happens to customers currently paying a premium fee for High Voltage and/or XM Radio Online?
A credit for prepayment of service beyond April 2 will automatically be applied to the customer's account in April.